This Privacy Policy (hereinafter "this Policy") is a binding contract between the Kenoty AI Chat Application (hereinafter "Kenoty" or "We") and users of Kenoty’s services (hereinafter "You"). It outlines the scope, methods, and rules for Our collection, use, storage, and sharing of Your personal information, while protecting Your legitimate privacy rights. Before downloading, installing, or using Kenoty’s services, You must carefully read and fully understand all terms herein; Your use of Kenoty’s services will be regarded as acceptance of this Policy and consent to Our processing of Your personal information as specified.
To deliver stable, high-quality AI chat services and ensure service security, We collect information generated during Your use within a necessary scope, which includes:
When You use Kenoty, We automatically collect basic device data, including device model, operating system (OS) version, unique identifiers (e.g., IMEI, Android ID, IDFA), IP address, network type (Wi-Fi or mobile data), and browser type (for web-based access). This information is used solely to adapt to different device environments and optimize service compatibility, with no direct association to Your real identity.
To improve the AI interaction experience and enhance service functions, We collect usage-related data, such as chat records between You and Kenoty (text and voice-to-text content; original voice files are excluded), function operation logs (including clicks, queries, and content generation commands), and service usage duration and frequency. Chat records are only utilized to understand Your needs and boost AI response accuracy—they will never be used for unrelated purposes.
If You share information (e.g., contact email, problem descriptions) when using specific functions (such as submitting feedback or requesting service support), We will collect such information solely to address Your needs. Once Your needs are resolved, the information will be deleted or anonymized in line with legal regulations or Your request.
The collected information is only used for the following legitimate goals, and will not go beyond the scope necessary for providing services:
1. Service Provision and Optimization: We leverage device information to adapt the service’s operating environment, analyze Your needs and preferences based on usage records, enhance the accuracy of AI responses, and refine service functions (e.g., adding features that cater to high-demand needs);
2. Security Assurance: We identify abnormal behaviors (such as malicious attacks and bulk service abuse) via IP addresses and device identifiers, mitigate potential risks, and safeguard the security of Your account (if applicable) and data;
3. User Support: We use the contact information and feedback You voluntarily provide to respond to Your inquiries, complaints, or service requests promptly;
4. Legal Compliance: We use or retain information as required by laws and regulatory authorities, and cooperate with legitimate inquiries from relevant authorities.
We adopt strict measures to protect Your information and will never sell or rent Your personal data to any third party. Information sharing or disclosure will only happen under the following limited circumstances, with appropriate security measures in place:
1. With Your Explicit Consent: For example, sharing Your feedback with Our technical partners to assist in resolving Your issues;
2. Legal or Regulatory Requirements: Providing information to authorities (such as courts and regulatory agencies) when legally required to do so;
3. Protection of Rights: Disclosing information in a reasonable way (e.g., sharing fragments of usage records related to infringement with affected users) to protect Kenoty, You, or other users from fraud or infringement;
4. Cooperative Processing: For functions supported by cooperative partners (such as server storage and technical maintenance), We sign confidentiality agreements with these partners, requiring them to use the information only for service delivery and forbidding them from re-disclosing it to any other party.
Your information is stored on secure servers (including Our own servers and compliant third-party cloud servers) located in regions that meet data protection standards. The storage of information follows the "minimum necessary" principle:
• Device and usage information: Stored for the entire period You use the service; if You do not use Kenoty for 12 consecutive months, the information will be automatically anonymized (identifiers linked to Your identity will be deleted, and only desensitized data for statistical analysis will be retained);
• Chat records: Stored by default until You clear them or uninstall the service, and You can manually delete them at any time through the in-app settings;
• Voluntarily provided information: Deleted within 30 days after Your needs are resolved, unless legal regulations mandate its retention.
We adopt both technical and management safeguards to prevent information leakage, loss, or abuse:
• Technical safeguards: Encrypt information (using SSL/TLS for transmission encryption and AES for storage encryption), implement access control (only authorized personnel can access the information), and conduct regular security vulnerability scans and penetration tests;
• Management safeguards: Establish information security management systems, provide security training and background checks for employees who have access to information, and define standards for information processing and accountability mechanisms.
Despite these measures, please note that Internet services inherently carry certain risks. If information leakage occurs due to factors beyond Our control (such as force majeure, cyberattacks, or malicious acts by third parties), We will take immediate remedial actions and notify You and relevant regulatory authorities in accordance with legal requirements.
You may exercise the following rights regarding Your personal information through the specified methods:
1. Inquiry and Correction: You can check Your device information and usage records via "Settings - Privacy Center"; if You find errors in the information (e.g., incorrect contact information You provided), You can correct it directly on the relevant page or contact Our customer service for assistance;
2. Deletion: You can manually delete chat records or apply to delete device information and usage records (by submitting an application through customer service); We will process Your application and provide a response within 7 working days, excluding information that must be retained in line with legal regulations;
3. Withdrawal of Consent: If You no longer want Us to collect a specific type of information (e.g., usage records), You can stop using the relevant service (e.g., cease initiating AI chats) or disable the corresponding permissions through Your device’s system settings (e.g., prohibiting Kenoty from accessing device identifiers). Please note that this may cause some service functions to operate improperly;
4. Complaints and Suggestions: If You have objections to information processing or believe that Your privacy rights have been violated, You can contact Us using the information provided below to file a complaint; We will provide a reply and resolve the issue within 15 working days.
We may update this Policy due to service changes or legal updates. Modified terms will be notified to You via in-app pop-ups or announcements (e.g., "Settings - About - Privacy Policy"). Your continued use of Kenoty’s services after the policy modification will be deemed as acceptance of the modified content; if You do not agree to the modification, You should stop using the service immediately.
1. This Policy only applies to Kenoty. For third-party platforms (such as cooperative websites or applications) linked through Kenoty, their own privacy policies shall apply—We recommend that You review these policies before using their services;
2. Minors (under 18 years of age) must use Kenoty under the guidance and with the consent of a guardian, and guardians shall be responsible for managing matters related to the protection of minors’ information;
3. This Policy shall be governed by the laws of the People’s Republic of China (excluding conflict of laws rules). Any disputes arising from this Policy shall first be resolved through friendly negotiation; if negotiation fails, either party may initiate legal proceedings with the people’s court that has jurisdiction over Our location.
For questions, complaints, or suggestions regarding this Policy, please contact Us at:
Email: contact_kenoty@outlook.com